Refund & Return Policy

Effective Date: 04 December 2025

Welcome to Hisar Oversea. This Refund & Return Policy is issued by HISAR OVERSEAS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) and applies to all purchases made through hisaroversea.com.

At HISAR OVERSEAS PRIVATE LIMITED, customer satisfaction is important to us. If you are not fully satisfied with your purchase, this Refund & Return Policy explains the conditions, procedures, and timelines for returns, refunds, exchanges, and cancellations.

1. Return Eligibility

You may request a return if:

  • The item is unused, unwashed, and in its original condition.
  • The original tags, labels, and packaging are intact.
  • The return request is submitted within 7 days from the date of delivery.

Items Not Eligible for Return

The following items are not eligible for return, refund, or exchange:

  • Customized or personalized products
  • Final sale, discounted, or clearance items
  • Products damaged due to misuse, negligence, or improper handling
  • Products returned without original packaging, labels, or tags

2. Return Process

To initiate a return for products purchased from hisaroversea.com:

  1. Contact our customer support team at info@hisaroversea.com
  2. Provide your order number and the reason for return.
  3. HISAR OVERSEAS PRIVATE LIMITED will review your request and provide return authorization along with return instructions.
  4. Securely package and ship the item according to the provided instructions.

Important Information

  • Customers are responsible for return shipping charges unless the received item is defective, damaged, or incorrect.
  • Returns sent without prior approval or authorization may not be accepted by the Company.

3. Refunds

Once the returned item is received and inspected by HISAR OVERSEAS PRIVATE LIMITED:

  • Approved refunds will be processed to the original payment method used during purchase.
  • Refunds are generally processed within 3–5 business days, depending on banking institutions or payment providers.
  • Partial refunds may be issued if the returned item is damaged, incomplete, used, or not returned in its original condition.

4. Exchanges

If you wish to exchange a product purchased from hisaroversea.com for a different size, color, or replacement item:

  • Please contact our support team at info@hisaroversea.com
  • Exchanges are subject to product availability.
  • If the requested replacement item is unavailable, the Company may provide a refund or store credit at its sole discretion.

5. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product from HISAR OVERSEAS PRIVATE LIMITED:

  • Please notify us within 48 hours of delivery.
  • You may be required to provide photographs, videos, or supporting proof for verification purposes.
  • Upon successful verification, we will arrange a replacement, exchange, or full refund, including applicable shipping charges.

6. Cancellation Policy

  • Orders placed on hisaroversea.com may only be canceled before shipment or dispatch.
  • Once an order has been shipped, cancellation requests may not be accepted.
  • Approved cancellations will be refunded to the original payment method.

7. Non-Returnable Situations

HISAR OVERSEAS PRIVATE LIMITED reserves the right to reject returns under the following circumstances:

  • Return request submitted after the permitted return period
  • Product used, altered, washed, or damaged after delivery
  • Missing original packaging, labels, accessories, or tags
  • Returned shipment damaged due to improper packaging by the customer

8. Changes to This Policy

HISAR OVERSEAS PRIVATE LIMITED reserves the right to modify or update this Refund & Return Policy at any time without prior notice.

Updated versions of this Policy will be published on hisaroversea.com along with the revised Effective Date. Continued use of the Website after such changes constitutes acceptance of the updated Policy.

9. Contact Us

For questions, concerns, or requests related to returns, refunds, exchanges, or cancellations, please contact:

HISAR OVERSEAS PRIVATE LIMITED

Website: hisaroversea.com
Email: info@hisaroversea.com
Phone: +91 82873 96596

Address:
HISAR OVERSEAS PRIVATE LIMITED
Shop No.-1059, First Floor, 83 Metro Street,
Sector-83, Dwarka Expressway, Narsinghpur,
Gurgaon, Haryana, India – 122004