Refund & Return Policy
At Hisar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund and Return Policy explains your options.
1. Return Eligibility
You can request a return if:
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The item is unused, unwashed, and in its original condition.
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The original tags and packaging are intact.
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Returns are requested within 7–14 days of delivery (depending on the product type; specify exact days for your store).
Items Not Eligible for Return:
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Customized or personalized products.
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Final sale or clearance items.
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Products damaged due to misuse, accidents, or improper care.
2. Return Process
To return a product:
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Contact our customer support at: info@hisaroversea.com
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Provide your order number and reason for return.
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We will guide you with a return authorization and shipping instructions.
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Ship the item back using the provided instructions.
Important: Customers are responsible for return shipping charges unless the return is due to a defective or incorrect item.
3. Refunds
Once we receive and inspect your returned item:
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Approved returns will be refunded to the original payment method.
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Refund processing may take 5–10 business days depending on your bank/payment provider.
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Partial refunds may be applied if the item is not in its original condition.
4. Exchanges
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If you wish to exchange an item for a different size or color, contact our support team.
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Exchanges are subject to stock availability.
5. Defective or Damaged Items
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If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery.
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We will arrange for a replacement or full refund, including shipping charges.
6. Contact Us
For any questions regarding refunds, returns, or exchanges, contact:
HISAR OVERSEAS PRIVATE LIMITED
Email: info@hisaroversea.com
Phone: +91 82873 96596
Address: HISAR OVERSEAS PRIVATE LIMITED – Shop No.-1059, First Floor, 83 Metro Street , Sector-83, Dwarka Expressway, Narsinghpur, Gurgaon, Narsinghpur, Haryana, India, 122004
