Shipping Policy

Effective Date: 04 December 2025

This Shipping Policy applies to Hisar, operated by HISAR OVERSEAS PRIVATE LIMITED (“we”, “our”, “us”). It explains how orders placed on our website are processed, shipped, and delivered.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed after successful payment confirmation.

  • Orders are generally processed and dispatched within 1–3 business days, excluding Sundays and public holidays.

  • Processing timelines may vary during high-demand periods, promotional campaigns, or unforeseen operational circumstances.

2. Shipping Locations

  • We currently provide shipping within India only.

  • Delivery is subject to the serviceability of the shipping address by our courier and logistics partners.

3. Shipping Charges

  • Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

  • All prices are mentioned in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Shipping charges are non-refundable once the order has been dispatched.

4. Estimated Delivery Timeline

  • Estimated delivery time is 3–7 business days after dispatch, depending on the destination and courier service.

  • Delivery timelines are approximate and may vary due to courier delays, weather conditions, regional restrictions, or other factors beyond our control.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS, wherever available.

  • Customers can track their shipment using the tracking information provided.

6. Delays & External Factors

  • HISAR OVERSEAS PRIVATE LIMITED is not responsible for delays caused by courier partners, natural calamities, strikes, government actions, or other circumstances beyond our reasonable control.

  • We will make reasonable efforts to notify customers in case of significant delivery delays.

7. Incorrect Address & Failed Delivery

  • Customers are responsible for providing accurate and complete shipping details during checkout.

  • We are not liable for delivery failures due to incorrect, incomplete, or unreachable addresses or recipient unavailability.

  • If an order is returned due to failed delivery attempts, additional re-shipping charges may apply.

8. Damaged, Missing, or Incorrect Products

  • If you receive a damaged, missing, or incorrect product, please inform us within 48 hours of delivery.

  • Photo or video proof may be required for verification.

  • Resolution will be handled as per our Return & Refund Policy, where applicable.

9. Delivery Confirmation

  • An order is considered successfully delivered once it has been handed over at the shipping address provided during checkout.

  • Any delivery-related concerns must be reported within the specified timeframe.

10. Policy Updates

  • We reserve the right to modify or update this Shipping Policy at any time without prior notice.

  • Any changes will be effective immediately upon posting on this page.

11. Contact Us

For any shipping-related queries or support, please contact:

HISAR OVERSEAS PRIVATE LIMITED
📧 Email: info@hisaroversea.com
📞 Phone: +91 82873 96596
📍 Address: Shop No.-1059, First Floor, 83 Metro Street, Sector-83, Dwarka Expressway, Narsinghpur, Gurgaon, Haryana – 122004, India