Privacy Policy

Effective Date: 04 December 2025

Welcome to Hisar Oversea (“Website”), owned and operated by HISAR OVERSEAS PRIVATE LIMITED (“Company”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how HISAR OVERSEAS PRIVATE LIMITED collects, uses, stores, processes, shares, and protects your information when you access or use hisaroversea.com.

By using the Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

HISAR OVERSEAS PRIVATE LIMITED may collect the following categories of information from users of hisaroversea.com:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Information voluntarily submitted through forms, inquiries, or customer support

Account Information

  • Login credentials
  • Order and purchase history
  • Wishlist and saved preferences
  • Communication preferences

Technical Information

  • IP address
  • Browser type and version
  • Device and operating system information
  • Website usage data
  • Pages visited and time spent on the Website

Marketing Information

  • Preferences related to newsletters, promotions, and marketing communications
  • Consent records for promotional communications

2. Consent to Use Information

By accessing hisaroversea.com, creating an account, placing an order, subscribing to newsletters, or submitting personal information, you expressly consent to the collection, storage, processing, and use of your information by HISAR OVERSEAS PRIVATE LIMITED in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us through the details provided below. Withdrawal of consent may affect your ability to use certain services or features of the Website.

3. How We Use Your Information

HISAR OVERSEAS PRIVATE LIMITED may use your information for the following purposes:

  • To process and fulfill orders
  • To provide customer support and respond to inquiries
  • To communicate regarding orders, transactions, and account-related matters
  • To improve Website functionality, products, and user experience
  • To personalize your shopping experience
  • To send newsletters, promotions, and marketing offers where consent has been provided
  • To detect and prevent fraud, unauthorized transactions, or misuse
  • To comply with legal and regulatory obligations

4. Sharing of Information

HISAR OVERSEAS PRIVATE LIMITED does not sell, rent, or trade your personal information to third parties.

We may share information with:

Service Providers

Trusted third-party partners including:

  • Payment gateway providers
  • Shipping and logistics partners
  • IT, hosting, and cloud service providers
  • Marketing and email communication service providers

These service providers may access personal information only to the extent necessary to perform services on behalf of the Company.

Legal Authorities

We may disclose information where required by law, regulation, legal process, court order, or governmental request, or where necessary to protect the rights, property, or safety of HISAR OVERSEAS PRIVATE LIMITED and its users.

5. Cookies and Tracking Technologies

hisaroversea.com uses cookies and similar technologies to enhance user experience and improve Website performance.

Cookies may be used:

  • To remember login sessions and user preferences
  • To analyze traffic and visitor behavior
  • To improve Website functionality and performance
  • To provide personalized advertising and marketing content

Users may disable cookies through browser settings; however, certain Website features may not function properly.

6. Data Retention

HISAR OVERSEAS PRIVATE LIMITED retains personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Maintaining transaction and business records
  • Complying with legal, tax, and accounting obligations
  • Resolving disputes and enforcing agreements

When personal information is no longer required, the Company will securely delete, anonymize, or dispose of such data in accordance with applicable laws.

7. Data Security

HISAR OVERSEAS PRIVATE LIMITED implements reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Sensitive payment information is encrypted and processed securely through authorized payment gateway providers.

However, no online transmission, storage system, or electronic method can be guaranteed to be completely secure.

8. Your Rights

Subject to applicable laws, users may have the right to:

  • Access personal information
  • Correct or update inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of personal information
  • Request details regarding the processing of personal data

To exercise your rights, please contact:

Email: info@hisaroversea.com

9. Compliance with DPDP Act

HISAR OVERSEAS PRIVATE LIMITED processes personal data in accordance with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

Users may exercise applicable rights under the DPDP Act by contacting the Company through the contact details provided in this Privacy Policy.

10. Children’s Privacy

hisaroversea.com is intended only for individuals who are 18 years of age or older.

HISAR OVERSEAS PRIVATE LIMITED does not knowingly collect or process personal information from individuals under the age of 18. If such information is discovered, appropriate steps will be taken to delete the information promptly.

11. Grievance Officer

In accordance with applicable laws, including the Information Technology Act and the DPDP Act, the details of the Grievance Officer are as follows:

Grievance Officer: Dinesh Kumar
Email: grievance@hisaroversea.com
Phone: +91 82873 96596

HISAR OVERSEAS PRIVATE LIMITED will make reasonable efforts to resolve grievances and concerns within the timelines prescribed under applicable law.

12. Changes to This Privacy Policy

HISAR OVERSEAS PRIVATE LIMITED reserves the right to modify or update this Privacy Policy at any time without prior notice.

Any updates will be posted on hisaroversea.com along with the revised effective date. Continued use of the Website after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

HISAR OVERSEAS PRIVATE LIMITED

Website: hisaroversea.com
Email: info@hisaroversea.com
Phone: +91 82873 96596

Address:
HISAR OVERSEAS PRIVATE LIMITED
Shop No.-1059, First Floor, 83 Metro Street,
Sector-83, Dwarka Expressway, Narsinghpur,
Gurgaon, Haryana, India – 122004